FAQ
Questions, answered plainly
Eligibility, cost, prescriptions, shipping, cancelling and privacy. Some answers are still being confirmed and say so.
Eligibility
Is it available in my state?
Availability varies by state. You will see whether the program is available where you live before you go further.
Do I need an appointment?
Most people don't need an appointment. Depending on your state, your clinician may need a short video or phone visit.
Does completing the form mean I'll get a prescription?
No. Prescription medication is available only after an independent licensed clinician determines it's appropriate for you. Completing the form doesn't guarantee a prescription.
Cost and plans
What does it cost, and what's included?
We'll confirm this before launch.
Do I need insurance?
No. Aurora Health is self-pay and doesn't use insurance.
What if my clinician changes my dose?
Your price stays the same. There's one price at every dose, so if your clinician changes your dose, the price doesn't change.
Medication and shipping
Are compounded medications FDA-approved?
No. Compounded medications are not FDA-approved, and the FDA does not verify their safety, effectiveness or quality. A licensed clinician decides whether a medication is appropriate for you.
Where does the medication come from, and how is it shipped?
If a clinician prescribes medication, a pharmacy dispenses it and ships it to you. Shipping details will be confirmed before launch.
Cancelling
Can I cancel, and what's the refund policy?
We'll confirm this before launch.
Privacy
How is my information protected?
This website doesn't collect health information. Your health questions are answered in the secure member app, not on this site.
Still have a question?
Email the support team at support@getaurora.health. Please don't include health details.